Home > Customer Satisfaction, Small Business IT > Jammies to Bathing Suit – Wasn’t What I Expected

Jammies to Bathing Suit – Wasn’t What I Expected

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My first attempt at the “four hour workweek” didn’t go quite as expected. My family and I had a great vacation, but I learned some valuable lessons about working from the beach.  The main issue was that there was no Internet availability. The hotel advertised Internet, but what they consider Internet access and what I consider Internet access are two different things. ,Maybe it was just this resort or maybe it is an issue in Cuba, but either way, I had no access to my clients, or even email. I did have my phone, and in the end, I did have to use it (for a personal issue), and now I am dreading the bill because I didn’t add a roaming plan for the week we were away. If I had known about the lack of Interne,t I would have added a roaming package for the week.

Before I travel again with the intention of working in my bathing suit, I will:

  1. Confirm high-speed Internet access is available.
  2. Add a roaming plan to my phone, even if I have access to Internet.
  3. Ensure a have backup IT support to assist.

On the upside, because I wasn’t able to check email or assist clients, I was able to spend that time working “on” (instead of “in”) the business; but more importantly, I was able to hang out with my kids. I hated the feeling that I had no idea what was happening at home, but my clients knew I was going to be away and promised they would only email if there was an emergency. This relieved some of my “unplugged anxiety”. There was only one minor issue and my backup was quickly able to resolve it. I believe this alone proves that when your IT support does their job correctly, there really is no reason for your IT support to be on-site, excluding hardware issues. If your IT support is always on-site, or you have constant problems, then it may be time to consider having a second opinion.

Our next trip, aiming for the end of January, will probably be in the Florida Keys, where Internet access should not be an issue. I will also add a roaming plan so I can truly work from the beach, if I wish.

I can now take my experiences and help my clients work after they, too, get to play in the waves.

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