Home > Cloud, Office 365, Small Business IT > Who’s Your “Bridge” to the Cloud?

Who’s Your “Bridge” to the Cloud?

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As I dive more and more into cloud solutions, specifically Microsoft Office 365, I keep hearing the same comment: “I tried but I couldn’t figure it out”, “I don’t understand the terminology”, etc.  I don’t think this has to do with anyone not being smart enough to figure it out; I think that cloud companies give the impression that it takes a few simple clicks and you’re done.  It’s just that easy!  I can almost visualize Steve Ballmer, CEO of Microsoft, in an Office 365 infomercial: “Come on folks, click here, then click manage DNS and add your TXT record and you are done. It’s just that easy folks!”

I have a client who easily setup Google Apps for Business for his small business, but the company has no idea how to use it or what they could even use it for.  Another client of mine tried to setup up Office 365, but was stumped on how to transfer his domain.  In my opinion, both Google and MS have missed the mark.

I believe most everything we do will be in the cloud within the next few years.  According to Wikipedia, Cloud computing refers to the delivery of computing and storage capacity as a service to a heterogeneous community of end-recipients. Think about what you already do that is cloud-based, Gmail, Dropbox, iCloud, Netflix, etc.

The tech industry has been pushing cloud and the benefits, including security and access from any Internet-connected device.  More and more companies are accepting the cloud technologies and are starting to embrace the technology, but are getting stumped when trying to set it up or use it. All this does is cause frustration and these same people will look at other “easier” solutions.

Cloud solution providers should provide both resources and incentives to enable qualified professionals to step in and be that “bridge” between the consumer and the solution.  Users should actively seek out a qualified resource to assist them in moving to the cloud so they get the most out of the service they are paying for.  This “Bridge” should be able to describe, setup and configure the service, allowing the business to focus on themselves, and the cloud partner to focus on providing great solutions.  In the past few weeks, I have had 40 hours of free Microsoft Office 365 training to help me assist small business transitioning to the Cloud. I think Microsoft realizes that it is not “Just that Easy!”, and that it takes time and knowledge that not everyone has.

Points to consider when moving to a cloud service:

  1. Is the service the right one for your company?
  2. Are you getting the features you need?
  3. Are you paying for features you don’t need?
  4. Can you implement it without pulling your hair out?
  5. Can the service integrate or replace you current on-premise solution?

Bringing in a qualified IT Professional or “bridge” can make the transition to the cloud much easier and ensure you and your company are getting the services you need, not just what you were sold.  The “bridge” can also help your company easily transition to the new environment.  Yes, there is a cost, but (ideally) after it is all up and running, you may never need your professional unless you need help for advanced functionality.  Which brings up another good point: have you ever tried to call Google to ask for help?  Can you even find a phone number? Your “Bridge” should be trained to give you the help you need when you need it.

Take advantage of these awesome cloud solutions, and if you need help to reach the clouds, a “Bridge” can support your transition to the connectivity of the future.

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